Blue Lotus Allied Health values feedback, including complaints. Your comments will be taken seriously and acted upon. Whether positive or negative, feedback is important and helps us to continue to improve our services.
If you are unhappy with any aspect of your care, and if you feel comfortable, you can initially discuss this with Kylie. Talking to Kylie is often the easiest and quickest way to have your concerns resolved. It is okay to ask questions and seek explanations. You can do this while you are receiving therapy, or after you’ve stopped.
If you don’t feel comfortable making a complaint directly or don’t get the answers you are seeking, then you can make a complaint.
For clients accessing Blue Lotus Allied Health privately or through Medicare
Contact the Occupational Therapy Board of Australia (https://www.occupationaltherapyboard.gov.au/Registration/Notification.aspx) or the Office of the Health Ombudsman (https://www.oho.qld.gov.au)
For NDIS Participants
You can make a complaint to the NDIS Quality and Safeguards Commission by:
- Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- Visiting the website and completing a complaint contact form (https://www.ndiscommission.gov.au/about/complaints)
- Visiting the National Relay Service website or phoning 1800 555 727 then ask for the NDIS on 1800 800 110.