Blue Lotus Allied Health values feedback, including complaints. Your comments will be taken seriously and acted upon. Whether positive or negative, feedback is important and helps us to continue to improve our services.

If you are unhappy with any aspect of your care, and if you feel comfortable, you can initially discuss this with your clinician.

You may also seek support from a family member, a friend or an independent advocate in making a complaint. For further information and to find an advocate, visit the Disability Advocacy Finder. If you would like Blue Lotus Allied Health to support you in accessing an advocate, please ask.

NDIS Participant Complaints Process

You can make a complaint to the NDIS Quality and Safeguards Commission by:

  • Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
  • Visiting the website and completing a complaint contact form:
  • Visiting the National Relay Service website or phoning 1800 555 727 then ask for the NDIS on 1800 800 110.